Last updated: [Date]
Introduction
Tarn Sike Woodland Retreat ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book accommodation with us.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, postal address, and payment information when you make a booking.
- Booking Information: Check-in and check-out dates, number of guests, and any special requirements you communicate to us.
- Website Usage Information: IP address, browser type, pages visited, and time spent on our website through cookies and similar technologies.
- Communications: Any correspondence you send to us via email, contact forms, or other means.
How We Use Your Information
We use the information we collect to:
- Process and manage your bookings
- Communicate with you about your stay
- Send booking confirmations and pre-arrival information
- Process payments and prevent fraud
- Respond to your inquiries and provide customer support
- Improve our website and services
- Send you marketing communications (with your consent)
- Comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract Performance: To fulfill our obligations under your booking agreement
- Legitimate Interests: To operate and improve our business and services
- Consent: For marketing communications and certain cookies
- Legal Obligation: To comply with applicable laws and regulations
Sharing Your Information
We may share your information with:
- Service Providers: Third-party companies that help us operate our business (e.g., payment processors, booking platforms, email service providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger, sale of assets, or acquisition
We do not sell or rent your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking information is typically retained for 7 years for accounting and legal purposes.
Your Rights
Under data protection law, you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your personal information
- Restriction: Request restriction of processing in certain circumstances
- Data Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests or for direct marketing
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us.
Cookies
Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings. For more information about how we use cookies, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us.
Tarn Sike Woodland Retreat
Holme Bottom, Raisbeck
Penrith, Cumbria
CA10 3SG